How real user experience SLO's help service managers with monthly service reviews
Typically, SLA’s (Service Level Agreements) of applications, cloud services and networks are based on availability and limited to the boundaries that are in direct control of a specific provider. [...]
How troublesome behavior of a single network zone impacts an application chain
To assure compliance and full support, companies upgrade their Citrix/SAP instances on a regular basis. More often than not, users are complaining about the Citrix connections being slow compared [...]
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